Transferring Your Number to Hive

A-Z List of Carriers + Info Required to Port-In Your Number

A

  • AirVoice:

    • Account Number: SIM card number
    • PIN: Last 4 digits of the phone number
    • For assistance, contact AirVoice at 888-944-2355.

  • Altice Mobile:

    • Account Number: 7-digit number
    • PIN: Contact Altice Customer Care (866-200-7186, options 1, 1, 1, 2, 5) for the 6-digit PIN.
    • Zip Code
    • For assistance, contact the port center at 516-803-1588.

  • AT&T:

    • Postpay Accounts:
      • Account Number: 9- or 12-digit wireless account number (top-right corner of the bill)
      • PIN: 6-digit port-out PIN
    • Prepaid Accounts:
      • Account Number: 12-digit account number
      • PIN: 4-digit number
    • For assistance with porting, contact AT&T Prepaid Member Service at 800-901-9878.
    • Obtaining a Porting PIN:
      • Via Phone: Call *PORT from the AT&T device. Follow prompts to receive a Number Transfer PIN via text.
      • Via myATT App: Log in, go to Profile > People & Permissions > Transfer phone number > Request a new PIN.
      • Online via myAT&T: Log in, go to Profile > People & Permissions > Wireless > Transfer phone number > Request a new PIN.
    • For further issues, contact the AT&T Port Center at 888-898-7685.

B

  • Bandwidth:

    • Account Number: Provided by Bandwidth
    • PIN: Provided by Bandwidth
    • For assistance, contact Bandwidth at 800-808-5150.

  • Boost:

    • Account Number: 9-digit account number
    • PIN: 4-digit number
    • For assistance, contact Boost at 833-502-6678.

C

  • Cellcom:

    • Account Number: Listed on invoice
    • PIN: Provided by Cellcom
    • Zip Code: Contact for prepaid accounts
    • For assistance, contact the Cellcom port center at 800-236-0055.

  • CenturyLink:

    • Account Number: Top of the monthly invoice or online account
    • PIN: Provided by CenturyLink
    • For assistance, contact CenturyLink at 800-244-1111.

  • Consumer Cellular:

    • Name: Account Owner's full name
    • Last 4 Digits of SSN: Account Owner’s SSN
    • Address: Listed on account
    • Account Number: Typically starts with 1000, found on bill or online account
    • PIN: Alphanumeric, 6 digits long. Original PIN remains unless changed.
    • For assistance, contact Consumer Cellular at 888-750-5519.

  • Credo Mobile:

    • Name: Account Owner's full name
    • Account Number: Text “ACCOUNT” to 27336
    • Address: Listed on account
    • For assistance, contact Credo Mobile port center at 866-952-5017.

  • Cricket:

    • Name: Account Owner's full name
    • Account Number: 9-digit account number
    • PIN: 4-digit number, also known as Authorization ID (“AID”)
    • To reset PIN: Call 855-246-2461, follow prompts to receive a One Time PIN via text, then set a new PIN.
    • For assistance, contact the Cricket Port Center at 855-246-2461.

  • C-Spire / Cellular South:

    • Account Number: Provided by C-Spire
    • PIN/Password: Provided by C-Spire
    • Zip Code: Provided by C-Spire
    • For assistance, contact C-Spire/Cellular South at 855-277-4735.

E

  • EasyGo:
    • Account Number: Provided by EasyGo
    • PIN: Provided by EasyGo
    • For assistance, contact EasyGo at 888-210-0757.

F

  • FreedomPop:

    • Account Number: Found under Overview > Manage Settings > Port-Out Info
    • PIN: Provided by FreedomPop
    • For assistance, contact FreedomPop via online support or call 424-317-9266 (option 1 for English, option 3 for the port department).

  • Frontier:

    • Account Number: 17-digit number beginning with the 10-digit phone number
    • PIN: Provided by Frontier
    • For assistance, contact Frontier at 800-921-8101.

G

  • Google Project Fi:

    • Account Number: 5-digit account number
    • PIN: 5-digit number
    • Obtain this information by logging into Google Fi and navigating to Manage Plan > Leave Google Fi.
    • For assistance, contact Google Fi Port Center at 844-825-5234.

  • Google Voice:

    • Account Number: 10-digit Google Voice phone number
    • PIN: Google Voice voicemail PIN
    • Google Voice ports may take 5-7 days. For unlocking, visit www.google.com/voice/unlock.
    • For assistance, contact Google Voice via the provided website.

  • GoSmart Mobile:

    • Account Number: 10-digit GoSmart Mobile phone number
    • PIN: Same as the one used when contacting GoSmart Mobile
    • To set up or retrieve, dial 611 and follow the prompts.
    • For assistance, contact GoSmart Mobile at 877-582-7788.

H

  • H2O:

    • Account Number: 8-digit account number
    • PIN: 4-digit number (default is the last 4 digits of the SIM card number)
    • For assistance, contact H2O at 800-562-3229.

  • Hello Mobile:

    • Account Number: Found in the middle- to upper-right after logging into your Hello Mobile account
    • PIN: 4-digit number (default is the last 4 digits of the phone number)
    • For assistance, contact Hello Mobile at 888-954-3556.

I

  • Inteliquent / Onvoy:
    • Account Number: Provided by Inteliquent
    • PIN: Provided by Inteliquent
    • For assistance, contact Inteliquent at 866-388-7258, option 3.

J

  • Jitterbug / Great Call:
    • Name: Account Owner's full name
    • Address: Listed on account
    • Account Number: 7-digit account number
    • PIN/Password: Can be alphanumeric or a combination
    • For assistance, contact Jitterbug at 800-733-6632.

K

  • Kroger Wireless:
    • Account Number: 10-digit Kroger Wireless phone number
    • PIN: Set up when activating the service
    • For assistance, contact Kroger Wireless at 866-434-7796.

L

  • Line2:

  • Lively:

    • Account Number: Found in the Lively online account
    • PIN: Provided by Lively
    • For assistance, contact Lively at 800-733-6632, option 3.

  • Lycamobile:

    • Account Number: Received via text after verification with member service
    • PIN: Automatically created and sent during service setup
    • For assistance, contact Lycamobile at 866-277-3221 (option 1, then option 5).

M

  • magicJack:

    • Account Number: Found in the online account
    • PIN: Online account password
    • For assistance, contact magicJack at 844-866-2442.

  • Metro:

    • Account Number: 9-digit number found in confirmation texts
    • PIN: 8-digit number (if high-security PIN is used, it needs to be removed for porting)
    • For assistance, contact the Metro Port Center at 800-518-7518.

  • Mint Mobile:

    • Account Number: 12-digit account number
    • PIN: 4-digit number (default is the last 4 digits of the phone number)
    • For assistance, contact Mint Mobile at 213-372-7777.

N

  • Net10:

    • See Straight Talk.

  • NumberBarn:

    • Account Number: Log in to your NumberBarn account, go to Numbers, select the number to port, and choose Port Out
    • PIN: Provided in the account
    • For assistance, contact NumberBarn online support at https://help.numberbarn.com/hc/en-us/requests/new.

  • NexTech Wireless:

    • Account Number: Provided by NexTech Wireless
    • PIN: Provided by NexTech Wireless
    • For assistance, contact NexTech Wireless at 800-433-9385.

O

  • Ooma:

    • Account Number: Provided by Ooma
    • PIN: Provided by Ooma
    • For assistance, contact Ooma at 888-711-6662.

  • Optimum Mobile:

    • Account Number: Provided by Optimum
    • PIN: Provided by Optimum
    • For assistance, contact Optimum at 866-200-7186 or dial 611 from an Optimum Mobile phone.

P

  • Page Plus:

    • Account Number: Device IMEI/MEID
    • PIN: Default is the last 4 digits of the phone number unless changed
    • For assistance, contact Page Plus at 800-550-2436.

  • Peerless Network:

    • Account Number: Provided by Peerless Network
    • PIN: Provided by Peerless Network
    • For assistance, contact Peerless Network at 312-506-0920.

  • Puppy Wireless:

    • Name: Account Owner’s full name
    • Address: Listed on account
    • Account Number: Provided by Puppy Wireless
    • PIN: Provided by Puppy Wireless
    • For assistance, contact Puppy Wireless at 800-727-6000.

Q

  • Q Link Wireless:
    • Account Number: Found in the online account or account statements
    • PIN: Provided by Q Link Wireless
    • For assistance, contact Q Link Wireless at 800-498-8787.

R

  • Red Pocket:
    • Account Number: 11-digit number
    • PIN: Provided by Red Pocket
    • For assistance, contact Red Pocket at 800-767-6347.

S

  • Simple Mobile:

    • Account Number: 10-digit account number
    • PIN: 4-digit number (set up when activating the service)
    • For assistance, contact Simple Mobile at 877-878-7908.

  • Spectrum Mobile:

    • Account Number: Found in the online account
    • PIN: Provided by Spectrum
    • For assistance, contact Spectrum Mobile at 833-224-6603.

  • Sprint:

    • Account Number: 9- or 10-digit number
    • PIN: 6-digit port-out PIN
    • For assistance, contact Sprint at 888-211-4727 or use the Sprint online chat.

T

  • T-Mobile:

    • Account Number: 9-digit number found on the bill or online account
    • PIN: 6-digit port-out PIN
    • For assistance, contact T-Mobile at 877-746-0909.

  • Total Wireless:

    • Account Number: 15-digit account number
    • PIN: 4-digit number (same as the one used to access customer service)
    • For assistance, contact Total Wireless at 866-663-3633.

U

  • US Cellular:
    • Account Number: Found on the bill or online account
    • PIN: 6-digit PIN (obtained from customer service)
    • For assistance, contact US Cellular at 888-944-9400.

V

  • Verizon:
    • Account Number: 9- or 12-digit number found on the bill or online account
    • PIN: 6-digit port-out PIN
    • For assistance, contact Verizon at 800-922-0204.

W

  • Walmart Family Mobile:
    • Account Number: 15-digit account number
    • PIN: 4-digit number (same as the one used to contact customer service)
    • For assistance, contact Walmart Family Mobile at 877-440-9758.

X

  • Xfinity Mobile:
    • Account Number: Found in the Xfinity account
    • PIN: Provided by Xfinity
    • For assistance, contact Xfinity Mobile at 888-936-4968.

Y

  • Xtra Mobile:
    • Account Number: Provided by Xtra Mobile
    • PIN: Provided by Xtra Mobile
    • For assistance, contact Xtra Mobile at 800-555-1212.

Z

  • Ztar Mobile:
    • Account Number: Provided by Ztar Mobile
    • PIN: Provided by Ztar Mobile
  • For assistance, contact Ztar Mobile at 877-212-3331.

    (If you need additional help, contact a Hive agent, or email us at Support@hive-wireless.com)