We're so glad you asked! As you'll see below we take customer care quite seriously! Our company mission is to empower and inspire connectivity with universal access, as we originated in a small southern US town where coverage could have been better, and understanding the foreign agents the leading providers had was nothing short of a nightmare. That's without even mentioning reading through and trying to comprehend all the terms of service to figure out how much data you actually have! Check out how we stack up to some of the other pioneers in prepaid phone service below!